Terms of Purchase

The consumer will have a period of 14 days to cancel and return an order for a purchase made remotely or outside the establishment, without stating the reason and without incurring any costs. This is known as the right of withdrawal.

In what cases must the consumer assume the costs arising from the exercise of the right of withdrawal?

When the consumer has expressly selected a delivery method other than the least expensive ordinary delivery method.

How should refunds be made in the event of withdrawal?

The consumer will only bear the direct costs of returning the goods, unless the trader has agreed to assume them or has not informed the consumer that he or she is responsible for assuming these costs.

The consumer will only be responsible for the decrease in value of the goods resulting from handling them other than what is necessary to verify their nature, characteristics or correct functioning. In addition, the consumer will not be responsible in any case for the decrease in value of the goods if the trader has not adequately informed him or her. When a consumer exercises the right of withdrawal after having made a request for compliance, he must pay the trader an amount proportional to the part of the service already provided at the time when he has informed the trader of the exercise of the right of withdrawal.

In the event of withdrawal, all payments made by him, including delivery costs, will be refunded without undue delay and, in any case, no later than 14 days from the date on which he informed the trader of his decision to withdraw. Additional costs resulting from his choice of a delivery method other than the least expensive ordinary delivery method are excluded. The company will proceed to make said refund using the same means of payment used by the consumer unless he has expressly provided otherwise. In any case, he will not incur any costs as a result of the refund.

 

Conditions of sale

The voucher is valid for one year from the date of purchase. Once this period has elapsed, any unredeemed voucher will be considered as used, with no option for changes or refunds.

You must call the centre for which you purchased the voucher to make an appointment.

Appointment will be made subject to availability.

Changes or cancellations must be made 24 hours in advance of the appointment date.

By making the purchase, you are accepting all the conditions.

 

SPA Rules & Regulations 

We aim to offer our guests a professional service in a relaxing atmosphere to ensure they can enhance their mental and physical well-being. 

 

Please follow the regulations below:

  • Please respect the privacy of our guests and the silence and quietness of the area.
  • It is forbidden to use the mobile, take photos or videos to other guests
  • Games and dangerous activities are forbidden in the Spa areas.
  • Smoking is forbidden in the Spa, except for the areas designated.
  • Food and drinks are forbidden to enter in the spa area.
  • Under sixteen-years old are not allowed in the spa. They can only access if they are accompanied by an adult and under the authorization of the staff during kid’s timings.
  • The opening hours must be observed.
  • The Spa or the Hotel is not liable for incidents that may take place when these rules are not followed. 

 

SAUNA & STEAM BATH

  • People under 16 year olds are not allowed in this area.
  • Guests are required to use swimsuits, slippers and towels inside the sauna and steam room. 
  • 15 minutes is the recommended use time.
  • After the session, we recommend a cold shower or use of the cold pool with a 5 to 10 minute relax after it.
  • The sauna use is not recommended in cases of arterial hypertension, hypotension, cardiovascular diseases, fever, epilepsy, bronchial severe disease, pregnancy, varicose veins and after the ingestion of alcoholic drinks.
  • Drying the towels or any other clothing in the sauna is extremely dangerous.
  • People with infectious diseases are not allowed in the sauna under any circumstances.

 

Please comply with the following instructions when using the facilities:

  • It is compulsory to have a shower before using the sauna area and hydrothermal area.
  • It is forbidden to shave when taking a shower or in the changings rooms.
  • You are required to use swimsuit and slippers in the hydrothermal areas.
  • The sauna use is not recommended in cases of high blood pressure, hypotension, cardiovascular diseases, fever, epilepsy, bronchial severe disease, pregnancy, varicose veins and after the ingestion of alcoholic drinks. In case of doubts, please consult your doctor.
  • Guests are required to leave the spa before the closing time. The Opening hour schedule is available in the reception.
  • It is forbidden to use the spa facilities if you have taken alcoholic drinks and drugs.
  • The Spa or the Hotel is not liable for the loss of any valuables. We do not recommend to use the spa facilities with any kind of jewelry, the chemicals to maintained the spa in god hygienic conditions may cause some alterations in the jewelry materials.
  • The recommended time to use the spa is 60-120 minutes.